There's no place more reliable to get inside information than from the people who actually work there. Valet parking is no different. When it comes to getting the most out of your experience, especially at Westwind Airport Valet, the employees are the one's who know what to do, and what not to do, to get the best experience possible.
Vehicle Issues
When you valet your car, make sure you mention any issues, such as a door handle not operating properly, or a window that will not roll back up once down, to the valet. We take every precaution with your vehicle, but we simply do not know it like you do. Mentioning things like this will not only ensure we do not further complicate your vehicles issue, but will also help us in parking and retrieving your vehicle when you return.
Reservations
While Westwind Airport Valet does not require a reservation, we strongly recommend you make one. This however, does not include calling 10 minutes away. A reservation is 24 hours or more in advance of your arrival time.
This does several things. It guarantees you a spot, locks in your price, and allows us to be properly staffed for certain times.
We will always have a spot for you to park, but with a reservation we can get information from the reservation, that you may not have time for when pulling in.
Did I mention that reservations are FREE to make? If you have several trips already booked, you can make a reservation for each one and put your mind at ease about where and how you'll get to the airport. You can make one through several different channels. You can call us, visit our webpage, visit us on Facebook, Twitter, Google+, even this blog has a reservation portal on it! All of these ways to make reservations are also mobile friendly!
Reservations are also very important during the winter months for indoor parking. While we have room to accommodate outdoor valet, our indoor valet spots are limited. This is a great example of how a reservation would guarantee you a spot.
Cutting It Last Minute
We understand that time escapes us all. Whether you got stuck at the office late, an accident clogged traffic up, or it was a last minute flight, things get rushed once in a while.
The way we operate is "customer service on demand." When there is a customer who needs transporting, we go. We try our very best to be fast and efficient but there may be times that you show up while we're "in transit."
We cannot get in your car and go to the airport, we cannot magically make another driver appear. We cannot leave the building unattended, and we cannot make others wait, because you are running close. So please understand there is not much we can do, and do not take it out on us. We are doing the best we can to provide our world class service to every one of you every time.
Not The Weather Man
We provide excellent white glove services. From a hand wash, to a steam clean, from an oil change, to light body work, we try to help with your automotive needs while you are gone. This does not include predicting the weather.
When you arrive at our facility, we politely ask that you give us a yes or no answer. "If it doesn't rain" simply leaves too much room for the unpredictable, and could wind up leaving a car washed when it rains, or dirty when it doesn't.
Think of this. You say you want a car wash only if it's not raining when you return. The weather says it is supposed to rain all day. It is raining all morning. You are due to return at 1pm. It stops raining at 12:30 pm. You return to a dirty and say it's not raining, but yet it was raining earlier and was supposed to rain all day.
Help us help you by deciding on yes or no. We'll take care of the rest from there.
Never A Bad Question
We offer a variety of services. We also try to help out with what we can. If you have a special request, please ask. While we cannot do everything, we will certainly check into our ability to help you out with something while you are away.
Please Respect Other Customers By Following The Directions
Here at Westwind Airport Valet, we run "on demand." We do not run on a loop, or at certain times. The airport is also not fond of us sitting curbside and waiting on passengers. That is why we politely ask that you have you luggage IN HAND AND BE AT THE EXITS before giving us a call.
We do this because we know luggage gets lost, planes can take a while to unload the passengers, and the terminals can be congested during certain times.
While we do our very best to be all places at all times, it's just not possible. So if you call when you are actually ready to leave, it will only take a few quick minutes for pickup if one of our vehicles is not already over there.
We really do enjoy what we do and value building relationships with those who travel and use our service often, as well as those who trying our world class service for the first time. We believe we have a service that is truly an experience in itself and are proud to show it off. Each and every time we hope that you get the most out of our service and look forward to seeing you next time.
