Worry Free Valet Parking

Handing your keys to a complete stranger not knowing what happens after you leave the valet is a test of trust for anyone. How are the cars parked? Close or far away? Squeezed together or spacious and roomy?

Well here at Westwind Airport Valet, you do not have to worry about those door dings, or scraped bumpers, when you need parking for the Dayton Airport. 

As you can see from the image above, our cars are parked comfortable apart, leaving ample room for our valets to get in and out of your vehicle. This eliminates door dings, broke mirrors, and minor scratches that are often found at other lots who cram in vehicles to make use of every inch. 

You'll also notice that we do not have parking blocks. With many sports cars being valeted with us at Westwind Airport Valet, the parking blocks posed an obstacle to their low front end clearance. With the blocks removed, we no longer worry about the bumpers being scratched or torn off, as there is nothing there to damage them!

So while we may be strangers when you first park with us, feel relieved that we have measures in place to take excellent car of your vehicle. After a few times, no longer will we be strangers and it will feel nothing but natural when you come to park at Westwind Airport Valet.

Westwind Airport Valet: Wax vs. Polish, Which One?

We all like to keep our cars looking good. Washing, waxing, polishing, spraying, coating. It can get a bit mind boggling deciding what does what and what is best for what.

Waxing and polishing are two methods that can give your car that glass like appearance as if it just rolled off the showroom floor. But aren't they the same? Or are the different? Do you know?

TorqueCars has a good article about the differences. Each one is good for different things.

Here at Westwind Airport Valet we offer both services for you to choose from when parking for the Dayton Airport. Our detail staff has over 25 years of experience in the field and take pride in providing top notch white glove services for our customers. Nothing like coming home to a new looking vehicle when returning from your trip!

Why Park with Westwind Airport Valet?

We have many loyal fans that park with us at Westwind Airport Valet every week. We have built quite the relationships with some of them, as we see them almost as much as some of our own employees! Mr. Shyam Raju, who travels out of the Dayton International Airport every week, was kind enough to give us a little insight into why he continues to park here. Take a look!

There are many great reasons why Westwind Airport Valet is the premier white glove parking service at the Dayton International Airport. Stop in and give it a try to experience the difference!

Indoor Parking at Westwind Airport Valet

Indoor parking sounds self explanatory. Parking. Indoors. Assuming for the entire duration the vehicle is parked. Right? Well we thought so too. That's why when you park indoors with us, it is guaranteed to be parked inside our climate controlled, covered garage for the entire duration your vehicle is parked with us.

A few of our customers have pointed out that when they have paid for "indoor/garage" parking at other places, it was misleading. When you park at a parking garage for example, if you park in the outer spaces, your vehicle is left open to the elements that may trickle in. Not exactly what you expect, to come back to a snow covered vehicle when you are paying to park inside a garage.

With us, never worry about any of that as all the vehicles parked inside are completely sheltered from the elements outside, all of the time.

Take a look at the video to get a brief look at where our indoor parkers vehicles are kept.

What Makes Customer Service?

Sure, there are places that may offer a price that is lower than ours. If you are cost conscious then price may drive enough to not care about the quality of customer service you receive. But here at work we believe it is our customer service that keeps our wonderful fans coming back time and time again, and also enables them to spread the word of our business to others. 

So when people ask me how we keep almost all of our customers even after just one experience with us, I tell them it's not our price, or location, or any of that. It's our customer service. What makes our customer service so good? Well, I know that there are many, many attributes that make a great customer service, but to me there are a few things I find myself telling the employees up here time and time again. 

Smile! Sounds corny right? But believe me it does wonders. Being in the transportation/travel industry, things happen, flights get delayed, weather causes slow driving times, etc. and coming in to a facility to see the staff with a smile on their face and a warm "hello" at the beginning of a long week or the end of a long and tiresome trip, can help to ease that stress and tension. 

Yes we can! We offer a wide array of different services for our fans to take advantage of while they are gone. Every now and then we get a special request for something out of the box or not our typical service. We try to say yes as much as we can. Fans love to hear you say "yes" and they will remember that next time they tell someone about your company or come in to use your service. While saying yes is great, you should also know when to say "no" as well. Not everything is feasible to say "yes" to.

Communication is key! Communication with your employees, with your fans, with the community. Communication will allow you to understand how to better serve your fans by listening to what they would like to see, or listening to your employees on what works and what could be better. This keeps your customer service in an always evolving state to allow it to cater to the fans wants and needs.

The anticipation is killing me! We try our best to anticipate what our fans will want and beat them to it. By anticipating what your fans will want, ask for, need, or complain about, you can be better prepared to answer which in turn makes for good customer service. 

Let's get personal. I won't go into exact numbers, but we have several thousand fans that use us on a regular basis, and between everyone on our team, we know every one of them. Not just recognizing their vehicle, but their name, even where they fly out to, or that they always like a car wash, or their window doesn't roll down. The attention to detail builds personal relationships with your fans and makes them feel comfortable. The more comfortable a fan feels about your company and the people that work there, will keep them coming back. 

From beginning to end, great customer service anticipates what will happen, and while having a plan in place, still allows for flexibility to meet those unexpected needs. These few things are just what I believe sets us apart from the others in our area of the industry and allows us to retain so many of our fans even after only one time with us. What do you think makes great customer service?

What's In Your Baggie?

We all have our morning/evening rituals that we do in the bathroom before we head out. From face washing, to lather, rinse, repeat, lather, rinse, repeat, it's the comfort of these things that allow us to feel fresh, radiant, and willing to take on the challenges of life. But what happens when all these things that come together to complete your ritual aren't available? Like when you are traveling? Do you take mini one's of everything? Do you buy it all when you get there? Do you ship it to yourself?

We asked a few of our customers, who were traveling for reasons ranging from work to moving, what they packed in their baggies (we refer to baggies as what the TSA tells us is acceptable to carry our products in).

MOST COMMON
The most common things we found people packed was shampoo and deodorant/antiperspirant. Most hotels don't provide deodorant/antiperspirant (some will upon request). And the shampoo and conditioner that are offered while will do the job, did not meet the standards of most of our travelers, so they opted to take their own.

MOST UNCOMMON
The most uncommon items we found packed by those we talked with were hair spray/hair gel and facial cleanser.

"We're going to Florida for a week and I plan on being on the beach for 90% of the time. I am not really worried about what my hair is doing but more about how my tan looks." Deb, one of our travelers, said.

The volume of the baggies we got to look at varied from barely anything inside to barely able to close. It didn't seem to matter how long our travelers were going to be gone for, it seemed more about that routine, that ritual, that was done each day before venturing out. Those will full baggies seemed to be more attached to that ritual that those with less filled.

So, what do you take in your baggie?

You're Flying Through Where?

If you travel a decent amount, you have airports that you prefer to avoid, and those that you prefer to travel through. From long layovers, to multiple layovers, to congested concourses, to long delays, to subpar places to grab some food, to horrible customer service, there are those things that affect how we view the airports we travel to and from. What ones do you prefer to stay away from? Why do you chose to steer clear of them?

On our list, as you probably guessed, are the major airports. With our travel originating out of a smaller airport, most of our stops end up being at major airports, as we don't have the luxury of many one way flights. Atlanta, Charlotte, Newark, and Chicago top our list of airports we all try to avoid when making travel plans. As most of us have learned, we tend to have no problem leaving our regional airport; it's getting to our final destination from one or more of the aforementioned places. Not only do these airports experience delays, but the amenities such as food, customer service, to the vastness of the terminal, all play a role in adding to the headache that these airports cause. Usually once we experience a problem at one, the rest of the trip is expected to be about the same. A delay here causes a missed connection there, which leads us to a night stay in the terminal, and a chaotic morning sparing only minutes between touch down and that hour long meeting.

Unfortunately these airports are necessary evils in order to reach the places we're going. A lot of patience, some things to take up your time, and the forethought to fit in these occurrences into your travel plans, ultimately save you from chaos once you reach your final destination.

Check this out for a list of the worst routes to fly plus some that aren't so bad.

WAV Makes Staying Connected Easy

Westwind Airport Valet has opened it's very own “Customer Business Center” which is designed to provide its customers with a quiet, stress free, office-like environment for taking care of any last minute details prior to being whist away to the airport, or immediately upon their return. FREE Wifi is available throughout the facility, but the CBC enables our guests to make copies, scan documents, send faxes, re-charge their electronic devices, even purchase stamps if necessary.

We understand that in the rush of things, especially those last minute travel plans, things can get lost in translation. Our CBC is our way of trying to help our customers get done what they need to. In a time where everything is continuously moving, this is just another tool that allows for things to do just that. 

If you find yourself in need of doing some of those last minute emails, scans for a presentation, or mail that needs to be dropped that day, simply ask one of the employees for our WiFi password, a stamp, or where the CBC is in our office, and they will gladly assist you with your needs.